Terms and conditions

Last updated: January 10, 2026
These Terms and Conditions apply to the use of the Maplestream TV website and any purchases made from Maplestream TV ( "we," "us," "our").

1) Products and services

We reserve the right to change the offer, prices, and availability at any time without prior notice.

2) Final sales, returns, and exchanges policy

Final sales

• Unless otherwise specified in writing by us, purchases of devices and/or subscriptionsare final sales.

Subscriptions / digital services

• Subscriptions are generally non-refundable once activated.

3) Warranty and technical support

Device warranty

• The devices are covered by the manufacturer's warranty.

Limitation

• We do not guarantee that the service will be uninterrupted at all times (e.g., maintenance, updates, supplier outages, customer's internet connection).

4) Payment

We accept the following payment methods:

• Cryptocurrency

• Interac e-Transfer

Important: Payment information must be accurate. Any order may be canceled if fraud is suspected.

5) Shipping

Delivery areas

• We ship only within Canada.

Shipping costs

• No charge

Deadlines

• Processing time: 1 to 3 business days

• Estimated delivery: 2 to 5 business days depending on the region

6) Delivery issues

In the event of:

• damaged package,

• missing item,

• lost package,

Please contact us within 48 hours of receipt (or estimated delivery date).
We are not responsible for delays caused by carriers or any other third parties.

7) Modifications

We may update these Terms and Conditions. The current version will be posted on the website with the date of the update.

8) Contact us

Maplestream TV
Email: info@maplestreamtv.com
Or via the website chat.