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Privacy Policy

Last updated: January 10, 2026
This Privacy Policy describes how Maplestream TV ("we," "us," "our") collects, uses, stores, and discloses your personal information when you visit or make a purchase from Maplestream TV(the "Site"). We are committed to protecting your information in accordance with applicable laws in Quebec and Canada.

1) Privacy Officer

The person responsible for protecting personal information ("Responsible Party") is:
Name: The Maplestream TV team
Email: info@maplestreamtv.com

2) Information we collect

Depending on your use of the Site, we may collect:

a) Information provided directly

  • Identity: last name, first name

  • Contact information: billing and shipping address, email, phone number

  • Customer account: password (stored in encrypted form), preferences

  • Purchases: products purchased, order history, returns, communications with customer service

b) Payments

  • Payments are processed by payment providers (e.g., Stripe, PayPal, etc.).
    We do not store full card numbers. We may receive limited information (e.g., last four digits, card type, transaction ID).

c) Information collected automatically

  • IP address, device type, browser, pages viewed, actions on the Site, cookie identifiers

  • Approximate location data (e.g., city/region) based on IP address

3) Why we use your information

We use your information to:

  • Process your orders (payment, delivery, confirmations, returns)

  • Provide customer service and respond to your requests

  • Manage your account and preferences

  • Preventing fraud and securing the Site

  • Improving the Website (performance, analysis, diagnostics)

  • Marketing and communications (newsletter, promotions) when required by law or based on your consent choices

4) Consent

We obtain your consent when required by law. You may withdraw your consent (e.g., unsubscribe from marketing emails) at any time:

  • via the "unsubscribe" link in our emails, or

  • by writing to us at info@maplestreamtv.com.

5) Cookies and similar technologies

We use cookies and similar technologies to:

  • operate the Site (shopping cart, login, security),

  • analyze traffic and performance,

  • personalize the experience and, if applicable, offer targeted advertising.

6) Who we share your information with

We may share your information with providers who help us operate the Site, for example:

  • payment (payment processors),

  • delivery (carriers),

  • hosting and e-commerce platform,

  • customer service,

  • analytical (e.g., audience measurement),

  • marketing (sending newsletters), if applicable.

These providers only have access to the necessary information and must protect it.
We may also disclose information if required by law (e.g., legal obligation, order, investigation).

7) Transfers outside Quebec / outside Canada

Some suppliers may process or host information outside Quebec or Canada (e.g., servers in the United States). In such cases, we take reasonable measures to protect your information (e.g., contractual clauses, security measures) in accordance with applicable laws.

8) Shelf life

We retain your information for as long as necessary to:

  • provide services and manage your account,

  • comply with our legal and tax obligations,

  • resolve disputes and enforce our agreements.

Then we destroy, anonymize, or securely archive them.

9) Security measures

We implement reasonable measures to protect your information, including:

  • access control,

  • encryption (where applicable),

  • logging and monitoring,

  • safety practices at our suppliers.

No method is foolproof, so we cannot guarantee absolute security.

10) Your rights (Quebec)

According to the law, you may request:

  • access to your personal information,

  • correction of inaccurate information,

  • withdrawal of consent (as applicable),

  • deletion or anonymization (in certain situations),

  • information about the disclosure of your information to third parties.

To exercise your rights, contact the Data Controller at info@maplestreamtv.com. We may ask for proof of identity.

11) Confidentiality incident

In the event of a privacy incident that poses a risk of serious harm, we will take the measures required by law, including the necessary notifications and actions to mitigate the risks.

12) Minors

The Site is not intended for children. We do not knowingly collect personal information from children. If you believe that a child has provided us with information, please contact us.

13) Links to third-party websites

The Site may contain links to third-party sites. We are not responsible for their privacy practices. We encourage you to read their policies.

14) Changes

We may modify this policy. The updated version will be published on the Site with the date of the update.

15) Contact us

For any questions or requests:
info@maplestreamtv.com